TERMS AND FREQUENTLY ASKED QUESTION

Here you will find information on how to acquire one of my works, delivery methods and how to care for an artwork so that it lasts a long time.


COMMISSIONING ORIGINAL WORKS
For information on commissioning original works, please contact the artist at marcellus.nishimoto@gmail.com. The waiting list for new commissions is for the beginning of 2023. The agenda is closed for now.

EDITIONS
Editions of fine arts are printed on acid-free papers with archival quality inks for museum and durability of over 250 years. They are exclusive, signed, numbered and limited and, once sold out, will not be reissued. They have a certificate of authenticity and cataloging.


PACKAGING
The fine art prints are rolled in plastic bags and shipped in sturdy mailing tubes. Please reuse or recycle the packaging after receiving your order. The planet and future generations will thank you.


BRAZIL DOMESTIC ORDERS
Shipping is free for deliveries in the city of Goiânia (Goiás - Brazil).
Shipping in other cities in Brazil, are made by Correios in the options of PAC or SEDEX (if this is possible in your city).


INTERNATIONAL ORDERS
Shipping abroad will depend on whether your city is within the areas qualified for this type of service.

I ship from Brazil to some countries. Transit times vary widely from country to country and they are defined according to the time estimated by the company. The customer is responsible for any customs fees or duties incurred.

Expect significant delays in all international orders because of the Covid-19 pandemic.


RETURNS
If you receive an incorrect, defective, or damaged item, you have up to seven days from the date of delivery to inform me and I will be happy to offer you a replacement or refund. Depending on the nature of your return, I may request that you send a photo of the damage or send the item back. Please contact me at nishimotoart.shop@gmail.com.


LOST SHIPMENTS
In the unusual case that you suspect your order has been lost in transit, please contact me at nishimotoart.shop@gmail.com. I will be able to verify whether your order has shipped, and check the tracking status.

SHIPPING TO INCORRECT ADDRESS OR WITH ABSENCE OF COLLECTOR

In case the order returns because of the incorrect address informed by the collector or because no one is present to receive it, a new delivery fee will be charged for reshipping. Or the collector may ask for a refund of the value of the print(s) in the order. Under no circumstances the amount of the previous shipping will be refunded.


COPYRIGHT
The collector owns the artwork he/she purchased, but has no right to copy or reproduce it without the artist's permission. The artwork is protected by copyright legislation - Copyright Law - Law 9610/98.

CONSERVATION TIPS FOR ARTWORKS ON PAPER 

When you acquire artworks on paper, you need to take some measures to maintain the durability, integrity, and preservation of the object’s original features.

 

Here are some tips to better preserve and exhibit artworks on paper:

When framing it, avoid the direct contact between paper and glass. This can change the original characteristics of the drawing/painting/engraving/print.

For traditional frames, use a mat with a thickness between 1 and 2mm, at least, avoiding the direct contact of artwork with glass. Or use box frame, because it maintains a safe distance between the glass and the artwork.

Use acid-free papers and adhesives (with neutral pH) to be in contact with the artwork. The acid, over time, can change the original characteristics of the material, creating stains or yellowing the paper.

Avoid using MDF at the bottom of the frame. They can absorb moisture and promote the proliferation of fungi, staining the paper.

Use foam board for the bottom of the frame. The material is lighter, covered on both sides with paper or plastic and the core is a thin hard foam, composed of PVC.

Do not use traditional anti-reflective glass. They have an unpleasant texture that makes it difficult to see the details of the artwork.

Avoid exposing the artwork to direct sunlight. Intense lighting can decrease the permanence of tones and the original colors may fade away.

Use specific lamps (attention to voltage and luminous) as spotlights to artworks. LED bulbs are ideal because they don’t emit UV (ultraviolet) and infrared rays and have low heat emission. When handling the work, use fabric gloves, because the sweat and oil of the skin can stain the paper.

In case of archiving, store the work in a dark and dry place.

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THE ART OBJECT IS AN INVESTMENT THAT REQUIRES CARE TO MAINTAIN ITS ORIGINAL INTEGRITY.

PRIVACY AND COOKIES POLICY

We always seek to improve our relationship with collectors with transparency and informing how your data is used is extremely important, therefore, we value and respect this information.

This Cookie Policy is not a contract and does not create any legal rights or obligations, but they are guidelines regarding our use of cookies, and are applied to all products and services on the website www.marcellusnishimoto.com.br.

In this policy we use the term “cookies” to refer to cookies, web beacons and other similar technologies. By continuing to visit our website or use our services, you are consenting to the use of cookies and similar technologies for the purposes specifically described in this Policy.

We receive, collect and archive the information you add to our website or otherwise provide to us. In addition, we collect the IP address used to connect your computer to the Internet; login data; email address; password; computer and internet information and purchase history. We may use tools to measure and collect browsing information, including page response time, total time spent on certain pages, page interaction information and the methods used to leave the page. We also collect personally identifiable information (including name, email, password, means of communication); payment details (including credit card information), comments, feedback, recommendations and personal profile.

When you transact on our website, as part of the procedure, we collect the personal information you provide such as your name, address and email address. Your personal information will be used for the specific actions mentioned below only:

1. To provide our Users with ongoing customer service and technical support;
2. To provide and operate the Services;
3. To provide our users with ongoing customer assistance and technical support;
4. To be able to contact our visitors and users with general or personalized notices related to services and promotional messages;
5. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used by us or our business partners to provide and improve our respective services;
6. To comply with any applicable laws and regulations.

However, if you reject or delete the use of mandatory and essential cookies for the website to function (by changing cookies directly in the browser), some of the website's functions may not work correctly and the website, on your next visit, may not remember which cookies. you disabled. For example, if you disable the cookie that identifies the user.

In this way, by using our website without deleting or rejecting mandatory cookies, you agree that we can place cookies that you have not deleted or rejected on your devices, so that the website works normally and respects your decision.

Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell products and services to our customers. Your information may be stored in the Wix.com database. Wix.com stores your information on secure servers behind a firewall.

All direct payment entries offered by Wix.com and used by our company adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you about your account, to help you resolve an issue related to your account, to resolve a payment dispute, to collect fees or debts, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to revise our contract in accordance with local laws. For this, we may contact you via email, telephone, text messages and post.

CHANGES TO THE COOKIES POLICY

Our website may change this Cookie Policy as necessary and at any time, changes being posted prominently on our website.

CONTACT

If you have questions or feel that your concerns have not been addressed in this Cookie Policy, please contact us by emailing nishimotoart.shop@gmail.com.