TERMS AND FREQUENTLY ASKED QUESTION
Here you will find information on how to acquire one of my works, delivery methods and how to care for an artwork so that it lasts a long time.
COMMISSIONING ORIGINAL WORKS
For information on commissioning original works, please contact the artist at email@example.com. The waiting list for new commissions is for the beginning of 2023. The agenda is closed for now.
Editions of fine arts are printed on acid-free papers with archival quality inks for museum and durability of over 250 years. They are exclusive, signed, numbered and limited and, once sold out, will not be reissued. They have a certificate of authenticity and cataloging.
The fine art prints are rolled in plastic bags and shipped in sturdy mailing tubes. Please reuse or recycle the packaging after receiving your order. The planet and future generations will thank you.
BRAZIL DOMESTIC ORDERS
Shipping is free for deliveries in the city of Goiânia (Goiás - Brazil).
Shipping in other cities in Brazil, are made by Correios in the options of PAC or SEDEX (if this is possible in your city).
Shipping abroad will depend on whether your city is within the areas qualified for this type of service.
I ship from Brazil to some countries. Transit times vary widely from country to country and they are defined according to the time estimated by the company. The customer is responsible for any customs fees or duties incurred.
Expect significant delays in all international orders because of the Covid-19 pandemic.
If you receive an incorrect, defective, or damaged item, you have up to seven days from the date of delivery to inform me and I will be happy to offer you a replacement or refund. Depending on the nature of your return, I may request that you send a photo of the damage or send the item back. Please contact me at firstname.lastname@example.org.
In the unusual case that you suspect your order has been lost in transit, please contact me at email@example.com. I will be able to verify whether your order has shipped, and check the tracking status.
SHIPPING TO INCORRECT ADDRESS OR WITH ABSENCE OF COLLECTOR
In case the order returns because of the incorrect address informed by the collector or because no one is present to receive it, a new delivery fee will be charged for reshipping. Or the collector may ask for a refund of the value of the print(s) in the order. Under no circumstances the amount of the previous shipping will be refunded.
The collector owns the artwork he/she purchased, but has no right to copy or reproduce it without the artist's permission. The artwork is protected by copyright legislation - Copyright Law - Law 9610/98.
CONSERVATION TIPS FOR ARTWORKS ON PAPER
When you acquire artworks on paper, you need to take some measures to maintain the durability, integrity, and preservation of the object’s original features.
Here are some tips to better preserve and exhibit artworks on paper:
When framing it, avoid the direct contact between paper and glass. This can change the original characteristics of the drawing/painting/engraving/print.
For traditional frames, use a mat with a thickness between 1 and 2mm, at least, avoiding the direct contact of artwork with glass. Or use box frame, because it maintains a safe distance between the glass and the artwork.
Use acid-free papers and adhesives (with neutral pH) to be in contact with the artwork. The acid, over time, can change the original characteristics of the material, creating stains or yellowing the paper.
Avoid using MDF at the bottom of the frame. They can absorb moisture and promote the proliferation of fungi, staining the paper.
Use foam board for the bottom of the frame. The material is lighter, covered on both sides with paper or plastic and the core is a thin hard foam, composed of PVC.
Do not use traditional anti-reflective glass. They have an unpleasant texture that makes it difficult to see the details of the artwork.
Avoid exposing the artwork to direct sunlight. Intense lighting can decrease the permanence of tones and the original colors may fade away.
Use specific lamps (attention to voltage and luminous) as spotlights to artworks. LED bulbs are ideal because they don’t emit UV (ultraviolet) and infrared rays and have low heat emission. When handling the work, use fabric gloves, because the sweat and oil of the skin can stain the paper.
In case of archiving, store the work in a dark and dry place.
THE ART OBJECT IS AN INVESTMENT THAT REQUIRES CARE TO MAINTAIN ITS ORIGINAL INTEGRITY.
PRIVACY AND COOKIES POLICY
We always seek to improve our relationship with collectors with transparency and informing how your data is used is extremely important, therefore, we value and respect this information.
We receive, collect and archive the information you add to our website or otherwise provide to us. In addition, we collect the IP address used to connect your computer to the Internet; login data; email address; password; computer and internet information and purchase history. We may use tools to measure and collect browsing information, including page response time, total time spent on certain pages, page interaction information and the methods used to leave the page. We also collect personally identifiable information (including name, email, password, means of communication); payment details (including credit card information), comments, feedback, recommendations and personal profile.
When you transact on our website, as part of the procedure, we collect the personal information you provide such as your name, address and email address. Your personal information will be used for the specific actions mentioned below only:
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CHANGES TO THE COOKIES POLICY